Contact

Solvene Labs is reachable by email for all customer-service, compliance, and order matters. We respond to messages within one (1) business day during U.S. business hours.

Customer support

Email: support@solvenelabs.com
Phone: available by email at support@solvenelabs.com
Hours: Monday – Friday, 9:00 AM – 5:00 PM U.S. Eastern, excluding U.S. federal holidays
Response time: within one (1) business day

Order & shipping inquiries

Include your order number and, where applicable, the lot number printed on the inner label of the affected item. This is the fastest path to resolution. See also the Shipping Policy and Refund & Return Policy.

Compliance, privacy, and legal

For research-use, privacy, or compliance inquiries, email support@solvenelabs.com with a clear subject line (e.g. “Privacy request”, “Research-use question”, “Compliance inquiry”). See our Privacy Policy for the rights available to you regarding personal information we hold.

Business identity

Trading name: Solvene Labs
Legal entity: Solvene Labs
Domain: solvenelabs.com
Jurisdiction: United States
Mailing address:
Mailing address available on request from support@solvenelabs.com

For inquiries that require a postal address, please contact support@solvenelabs.com in advance so we can confirm the correct delivery instructions.